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Terms

Terms of Service

Legal

Terms of Service

Last updated: August 2026

1. Agreement to Terms

By booking a service with Arion, LLC (“Arion,” “we,” “us,” or “our”) or using our website at

ridearion.com

you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our Services

Arion provides luxury ground transportation services in Denver and the Rocky Mountain region, including airport transfers, executive black car service, ski resort transportation, event and wedding transportation, hourly chauffeur service, and selected Colorado tours. All services are operated by Arion or our authorized affiliate network of Colorado PUC-certified operators.

3. Bookings & Payment

Individual reservations

require a valid payment method at booking. Vehicles seating up to 6 passengers are not charged at booking; payment in full is due 7 days before service. Vehicles seating more than 6 passengers are paid in full 30 days before service, with a 30% non-refundable deposit taken at booking when the reservation is made more than 30 days out. Reservations made inside those windows are paid in full at booking.

Corporate & B2B accounts

prepay on a contract schedule of a 30% deposit at booking with the balance due 14 days before service; net-30 terms apply only to overages billed after the trip.

Pricing is based on vehicle type, service duration, and any add-on amenities selected. Hourly minimums apply: 2 hours for Luxury Sedans, Executive SUVs and Luxury SUVs; 3 hours for the Luxury Coach Van; 4 hours for the Executive Van, Jet Van, stretch limousines, party buses and coach buses.

A 12% fuel surcharge applies where applicable, calculated on the base fare and itemized on your quote before you confirm. It is waived on all-electric Luxury Sedan trips.

Published one-way route rates and hourly rates are quoted as base rates; applicable sales tax, the 12% fuel surcharge and card processing are added at booking. Gratuity is never included in either and is entirely at your discretion.

All rates are listed in U.S. dollars and are subject to change without notice. Your confirmed booking rate will not change after confirmation.

3A. SMS & Text Message Program (Arion Ride Notifications)

Program description. Arion, LLC operates an SMS program that sends ride-related text messages to customers who have booked transportation with us. Message types include booking confirmations, chauffeur and vehicle details, ETA and arrival notifications, trip changes, post-trip follow-up, and occasional service offers to existing customers.

How you opt in. You provide your own mobile number when requesting a ride. Before your reservation is submitted you are shown these Terms & Conditions, our Privacy Policy and our Cancellation Policy, and you must type your name, sign electronically, and check an agreement box to consent. Consent to receive text messages is not a condition of booking or purchasing any service.

Message frequency. Message frequency varies and depends on your ride activity.

Cost. Message and data rates may apply. Arion does not charge for these messages.

How to opt out. Reply STOP to any message at any time to unsubscribe. You will receive one confirmation message and no further messages.

How to get help. Reply HELP to any message, call (970) 703-4995, or email [email protected].

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third party. See our Privacy Policy for full detail, and Client Discretion & Privacy for how we handle client confidentiality.

4. Cancellation & Refund Policy

Except as provided in Section 4A for wedding and multi-vehicle reservations, the following applies.

Cancellations made 48 or more hours before the scheduled pickup time are eligible for a full refund.

Cancellations made 24 to 48 hours before the scheduled pickup time are eligible for a 50% refund of the booking total.

Cancellations made less than 24 hours before the scheduled pickup time are non-refundable.

No-shows (failure to appear at the confirmed pickup location) are non-refundable.

Tour bookings require

7 or more days'

notice for cancellation without penalty.

Cancellations due to documented medical emergencies or weather-related closures of roads or venues will be handled on a case-by-case basis.

4A. Wedding & Multi-Vehicle Reservations

Wedding reservations are booked and staffed months in advance and are not covered by the standard 48-hour policy in Section 4. The schedule below applies instead. All timeframes are counted back from the first scheduled pickup time on the wedding date, not from any later leg.

Sedan and SUV wedding reservations

A 30% non-refundable reservation deposit is due at signing. The remaining balance is fully refundable through 14 days before service. Cancellations 7 to 13 days before service are charged 50% of the contracted total. Inside 7 days the reservation is 100% non-refundable.

Vans, minibuses, motorcoaches and any multi-vehicle wedding

A 30% non-refundable reservation deposit is due at signing. The remaining balance is fully refundable through 30 days before service. Cancellations 14 to 29 days before service are charged 50% of the contracted total. Inside 14 days the reservation is 100% non-refundable.

Vehicles secured from outside operators

Where Arion secures a vehicle from a vetted Colorado PUC-certified operator, Arion is the fiscally responsible party to that operator. Your cancellation obligation additionally includes any amount already committed on your behalf plus Arion's 8% planning and coordination fee, calculated on the contracted total. Where the outside operator's binding terms are more restrictive than the schedule above, those terms control and are disclosed to you in writing before your deposit is charged.

Circumstances beyond either party's control

For unforeseeable events — severe weather, road or venue closure, or a documented medical emergency — Arion offers either a rebooking at no change fee or a 50% refund, subject to administrative review. This is offered in place of, not in addition to, the schedule above.

Card processing fees of 4% are retained on any refunded amount.

5. Passenger Conduct

Arion reserves the right to terminate a trip without refund if a passenger:

Behaves in a threatening, abusive, or disruptive manner toward the driver or other passengers

Causes damage to the vehicle or its amenities

Violates applicable laws during the trip

Requests the driver to violate traffic laws or safety protocols

Passengers are responsible for any damage to the vehicle caused by their party. Cleaning fees may apply for incidents involving spills, stains, or excessive mess.

6. Wait Time, Overages & Unavoidable Delays

Quoted prices cover the trip type booked — hourly reservation, one-way transfer, or round trip — and nothing more. They do not include charges that arise when the scope of the service changes, including additional mileage, additional reservation hours, client-caused wait time, or delays that keep the vehicle and chauffeur committed to your trip well beyond the time the booking reasonably anticipated.

Airport arrivals

Arion tracks your flight in real time. Your pickup is set for 30 minutes after your scheduled landing and then moves with your actual arrival, so a delayed, diverted, or early flight restages the chauffeur automatically. There is no rebooking call and no delay charge. Airport arrivals include a pickup set 30 minutes after your actual landing plus 30 minutes of complimentary wait, not from the time you were scheduled to land. We do not cancel your ride because your flight is late.

Non-airport pickups

Non-airport pickups include 15 minutes of complimentary wait time from the scheduled pickup time.

Client-caused wait time and overages

Once the applicable complimentary window has passed, wait time is billed at the published hourly rate for your assigned vehicle, prorated in 15-minute increments. If a trip runs past its agreed end time for reasons attributable to the client — additional stops, a late departure, an itinerary change, or a request made after the original booking — the additional time is billed the same way. Delays outside your control — a late flight, slow or lost bags — are never billed as wait time; the clock runs only when the extra time is your choice.

Weather, road closures and unavoidable delays

Weather, ice, chain laws, accidents, road closures, and emergency closures are outside everyone's control, and we do not charge you for an ordinary delay. When such a delay extends a trip more than four hours beyond its expected duration — the travel time anticipated at booking for that route and season — time past that allowance is billed at the vehicle's published hourly rate. Detour mileage is absorbed; only time is billed. If a closure forces an overnight stop, we discuss the cost first, and we may delay, reroute, or end a trip when travel is unsafe.

Additional charges and authorization

You authorize us to bill additional charges to the payment method on file: additional mileage, additional service hours, client-caused wait time, delay time past the four-hour allowance, added stops or itinerary changes, and services you request after booking. Overage and delay time is billed at the vehicle's published hourly rate only — no fuel surcharge, gratuity, tax, or card processing fee is added. We will notify you by email or telephone as soon as reasonably practicable.

7. Liability

Arion carries commercial auto and general liability insurance. Arion carries commercial auto liability and general liability insurance on every vehicle and every trip, at limits above every regulatory and venue threshold that applies to us, not at the minimum. A certificate of insurance is available on request to clients, venues and corporate partners. Our liability for any claim arising from a service is limited to the amount paid for that booking. We are not responsible for lost or stolen personal belongings left in vehicles. Passengers are encouraged to keep valuables with them at all times.

8. Alcohol & Amenities

Arion offers optional beverage service including champagne and stocked coolers as add-on amenities. Passengers consuming alcohol must be 21 years of age or older and comply with all applicable Colorado laws. Arion drivers do not consume alcohol while on duty. We reserve the right to decline alcohol service at the driver's discretion.

9. Confidentiality

Client information is treated as confidential. Arion does not disclose client travel details, identities, or booking information to third parties except as necessary to fulfill your service or as required by law. Clients requiring formal non-disclosure agreements may request one at the time of booking.

10. Governing Law

These Terms are governed by the laws of the State of Colorado. Any disputes arising from these Terms or your use of Arion's services shall be resolved in the courts of Denver County, Colorado.

11. Changes to These Terms

Arion may update these Terms at any time. The most current version will be posted on this page with the updated date. Continued use of our services after a change constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms? Contact us:

Arion, LLC

Denver, Colorado

[email protected]

(970) 703-4995

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Last reviewed: September 13, 2026 by Arion dispatch. Rates, policies and Colorado Department of Transportation rules are subject to change; call (970) 703-4995 for current details.

Frequently Asked Questions

Can I set up a recurring or corporate account?

Yes. Recurring commuters, executive assistants, hotels, and event planners get a standing profile with preferred vehicle, saved addresses, consolidated monthly statements, and priority dispatch.

Is Arion licensed and insured?

Yes. Arion, LLC is a Colorado PUC-certified passenger carrier operating as Arion Transportation and Tours. Every vehicle and every trip is covered by commercial auto and general liability insurance — far beyond what a rideshare driver carries.

Does Arion use surge pricing?

No. Arion does not surge for holidays, ski season, concert nights, or storms. Trips that exceed 40 total miles add a per-vehicle mileage charge, and that is calculated and displayed before you book. Applicable tax, the fuel surcharge, and card processing are itemized on your quote before you confirm. Gratuity is not included and is always at your discretion.

Am I charged extra if a snowstorm or road closure delays my trip?

Not for an ordinary delay. We do not charge you because I-70 is slow, a pass is closed for a while, or the weather turns — none of that is your doing. There is one narrow exception for extraordinary delays: if weather, a road closure, or a safety condition extends a trip more than four hours beyond the duration it was expected to take, time past that four-hour allowance is billed at the published hourly rate for your vehicle. A winter Denver to Aspen transfer expected to take about six hours, for example, would need to run past ten hours before anything additional applied. If a closure forces a long detour, we absorb the extra mileage — only time is billed. If it forces an overnight stop, we talk to you about it before spending your money.

How much complimentary wait time do I get, and when does the clock start?

Your airport pickup is set for 30 minutes after your actual landing — the pickup moves automatically with the real arrival, so a delayed or early flight is handled without a phone call and without a delay charge — and 30 minutes of complimentary wait time then begins at that pickup time, giving you roughly an hour on the ground before any wait time applies. Non-airport pickups include 15 minutes from the scheduled pickup time. After the complimentary window, wait time is billed at your vehicle's published hourly rate, prorated in 15-minute increments — but only when the extra time is your choice. A late flight or slow bags is never billed.

What is Arion's cancellation policy?

Cancel 48 or more hours before pickup for a full refund. Cancellations 24 to 48 hours before pickup receive a 50% refund. Inside 24 hours there is no refund, and no-shows are non-refundable. Tours require 7 days' notice. Multi-vehicle events, weddings, bus charters and contracted group work follow the cancellation terms stated in that quote or agreement, which are longer than the standard schedule. Weddings follow a separate tiered schedule in Section 4A: a 30% deposit at signing, with the balance refundable until 14 days before service for sedans and SUVs, or 30 days for vans, motorcoaches and multi-vehicle weddings.

What happens if Arion has to cancel my reservation?

It is rare, but if we cannot source a vehicle and chauffeur in time you hear it from a person. Dispatch calls you directly, then follows up by text and email so you have everything in writing. Because sedans and SUVs are not charged until 7 days before the trip, there is usually nothing to refund; larger vehicles booked more than 30 days out carry a 30% non-refundable deposit. If your card was already charged you receive a full refund, and banking timelines mean it takes five to ten business days to appear.

Is there a cleaning fee?

We do not expect a vehicle to come back immaculate; that is what a long day on the road looks like, and normal wear is on us. If excessive cleaning is required, the cost is assessed from a professional detailer's fee schedule and billed to the client. Biohazard cleanup, meaning vomit, blood or other bodily fluids, starts at $250 and is billed at the detailer's actual cost if it runs higher. Smoking of any kind in the vehicle is $500.

How do I pay?

All reservations are paid in advance. We accept credit cards of all types, Zelle and Venmo. Contracted business accounts can pay by check or ACH, and every booking prepays: vehicles up to 6 passengers in full 7 days before service, larger vehicles in full 30 days before service with a 30% non-refundable deposit at booking. Contracted corporate rates are 30% at booking with the balance 14 days out, and net-30 applies only to overages billed after the trip.